Support
Güdel Support keeps downtime to a minimum. We are available by telephone around the clock to provide prompt assistance in the event of a malfunction. Remote maintenance helps us identify faults quickly, while our worldwide network ensures that spare parts are available at short notice.
Protect
Güdel Protect prevents malfunctions before they occur. We maintain your installation and replace wear parts at the right time. During regular inspections, our experts analyze your system and identify potential defects at an early stage – before they can lead to breakdowns and unplanned downtime.
Improve
Güdel Improve helps make your processes and machines more efficient. Our experts optimize your installation and provide retrofit solutions to meet new requirements and increase productivity. We also train your employees in the correct operation and professional maintenance of the various systems.
SUPPORT AT A GLANCE
Fast assistance to minimize downtime.
We are accessible by telephone round the clock in order to provide prompt assistance in the event of a malfunction. We can pinpoint the fault via the remote maintenance facility and soon put your installation back into service. Spare parts are available quickly thanks to our worldwide network.
Helpline basic
One call is all it takes: our service technicians and specialists provide comprehensive assistance quickly, efficiently and with a minimum of fuss.
Helpline plus
Receive prompt assistance around the clock, whether a malfunction occurs on a national holiday or during the night. We rectify problems quickly and efficiently.
Remote support
Direct access enables us to pinpoint faults accurately and rapidly, no matter where in the world your system is located, using our remote service facility.
Component repair
Parts can be exchanged at our factory. We professionally repair and refurbish your used components before returning them to you in excellent condition.
On-site repair
Faults are rectified directly at your premises. With service technicians stationed worldwide, we can reach your site quickly and restore your system efficiently.
Spare parts
If a component fails, rapid access to the required spare parts helps ensure that the resulting production stoppage is kept as short as possible.
PROTECT AT A GLANCE
We service your installation, replace any worn parts in good time and plan the scheduled maintenance. During the regular servicing, we analyse the condition of your systems and rectify any faults or detect potential problems before they can cause a production stoppage.
Inspection
Assess your plant and act accordingly. It is, of course, best to discover faults before any damage is incurred.
Maintenance
Regular maintenance keeps your plant fully operable. We replace all consumable parts and, where necessary, fit certain new components.
Warranty extension
A warranty to suit your particular needs. Extend the warranty beyond the standard warranty period.
IMPROVE AT A GLANCE
Our specialists optimise all the processes and machinery. With a retrofit solution, we convert the installation in order to meet changed requirements, which helps to increase productivity. e train up your staff so that they are able to operate and maintain the systems properly.
Training
Transfer of knowledge to your employees: when they become fully conversant with the plant, the production processes become safer and more reliable.
Production support
Process-improvement programme during operation: improve your production facility by allowing our specialists to assess all the processes involved.
Retrofit
By having a refurbishment or an overhaul carried out, or by adding some extensions, your plant will again be as good as new.