CUSTOMER AND SERVICE PORTAL

 

Our products have always used digital data. This is stored in a digital twin for each individual product. This could be design data, measurement data from production, the operating manual or operational data.

For smart products, Güdel provides this digital twin on the myGüdel customer and service portal. The first product lines have this new smart product functionality from fall 2020, after which it will be rolled out on an ongoing basis to other products.

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myGüdel applications

Smart Product Apps

Live information about smart products’ operating status, access to the operating manual or quality documents and certificates.

Smart Product Apps

Specific CAD models can be configured and generated. Design tools help to find the ideal Güdel product and to document the design.

Smart Product Apps

The correct spare parts for a smart product can be ordered at the click of a button. Remote access to the smart product by our specialists in the event of a fault.

SMART PRODUCT DASHBOARD

Every smart product has a globally unique identity (the Güdel ID) and its own web page (the smart product dashboard). With the appropriate permissions and depending on the product type, you gain access to current information about the smart product.

 

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