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Service levels/Help desk
Servicestufe 1: Help Desk
- 24-hour help desk support
- Shortest reaction time
- Professional assistance
- Remote maintenance/teleservice if your installations is equipped with a modem
For online inquiries you can use a service form for this purpose - we will contact you immediately.
(Please also go to: Contact service)
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Service level 2: Maintenance contract
- Inspection of your equipment by our service technicians at intervals scheduled together with you
- Lubricants will be automatically resupplied or replenished according to the maintenance schedule
- Including use of the help desk
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